Review order payments, proofs and provider references

Step by step

1. Open Payments and filter the relevant customer, order or payment status using the available controls.
2. Open the payment and check amount, currency, method and transaction reference against the original order.
3. For uploaded payment proof, inspect the evidence using the authorised view. An uploaded image alone does not establish settlement.
4. Verify the provider or bank outcome before using a permitted review action. Resolve conflicting references before confirmation.
5. Review the order's updated payment state and any linked ledger entry. Keep the reference for later refund or reconciliation.

Common question

Is a delivered order always paid?

Delivery and payment are separate states. Check the actual recorded collection or provider settlement.

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