Lesson 31 of 64
Selling & checkout
Process online orders and shipping
Review orders, confirm payment context and follow packing, dispatch and delivery records.
Before you begin
You need online-store access, available stock and configured delivery options. Provider services vary by country and account approval.
Step by step
- Open Orders and inspect the customer, delivery address, items, quantities and selected payment method before confirmation.
- Check payment records separately from fulfillment status. A packed order is not evidence that an online payment has settled.
- Use the order's available fulfillment actions and select the correct stock location. Check the picked items and packing quantities.
- Open Shipping for parcel and dispatch work. Review courier details, tracking references and handover records before dispatch.
- Follow delivery updates and use the linked return workflow when goods come back. Preserve the original order and payment references.
Check the result
The customer, items, shipment reference and recorded payment should match the same order.
Common question
Can I use every courier in every country?
Check the delivery providers offered in your workspace. Availability, service areas, approval and tracking capabilities depend on the provider.