Lesson 55 of 64
Store content & customers
Configure loyalty earning, redemption and expiry
Define clear points rules and review customer balances and transaction history.
Before you begin
Agree the programme name, earning ratio, redemption value and supported channels.
Step by step
- Open Loyalty and review the programme's enabled state and name.
- Set how many points are earned for the chosen currency amount and review the resulting ratio.
- Set redemption points and their monetary value, minimum redemption and any limits shown.
- Review expiry and channel settings, save the programme and check the displayed rules before offering it to customers.
- Review customer points and history after an eligible transaction. Use available exports to audit balances.
Check the result
Earned and redeemed points should follow the saved rules and link to actual activity.
Common question
Are loyalty points the same as wallet cash?
No. Points follow programme redemption rules; review wallet balances independently.